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Reg jio4gvoice offline problem

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Dear sir/madam,
Greetings of the day!!

I have purchased jiofi model no – jmr 520 on 15th sept from reliance digital phoenix mall lucknow. Sim got activated on 18th sept and jio4gvoice application is working properly but suddenly on 20th sept when i checked my cellphone it start showing offline. Afterwards i have tried everything reinstalling the app, configuring the device on others smartphone but it now always shows offline. I am attaching the recorded video of the whole process and the message it is showing to better understand the problem along with device details & device photo.

One more thing i have to share i have tested my sim on two different jiofi devices apart from my device.

1. When i tested my sim with old jiofi model (Without display) the same problem gets resolved and jio4gvoice is showing online.

2. When i tested my sim with new jiofi jmr 520 model (Another one of my friend) the same problem continues and jio4gvoice is showing offline.

Hoping for a early reply with some solution as i am not able to make calls.

Regards,
Abhishek mishra

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